Talkdesk

Talkdesk is a global cloud contact center leader providing AI-powered customer experience solutions to enterprises worldwide. Its flagship Talkdesk CXm platform combines AI routing, virtual agents, workforce management, and analytics in a composable cloud-native architecture. The company serves over 3,000 organizations including notable customers such as IBM, Trivago, and Adecco across financial services, healthcare, retail, and technology sectors. Talkdesk raised over $400 million in funding, achieving a valuation of $10 billion in its 2021 round led by Tiger Global and Viking Global Investors. The platform's AI capabilities include Talkdesk AI Designer for no-code AI model creation, Interaction Analytics for sentiment and topic analysis, and AI-powered quality management that evaluates 100% of customer interactions. Talkdesk holds recognition as a Leader in the Gartner Magic Quadrant for Contact Center as a Service for three consecutive years. The platform's open architecture supports over 60 out-of-the-box integrations and offers an app marketplace with 100+ partner solutions. Talkdesk's autonomous virtual agents handle complex transactions and multi-turn conversations across voice and digital channels.