TELUS International

TELUS Digital, formerly known as TELUS International, is the digital and technology services arm of TELUS Corporation, one of Canada’s largest telecommunications and technology companies. The company’s roots trace back to the early 2000s as part of TELUS Corporation’s diversification into technology services beyond traditional telecom. In 2024, TELUS International rebranded as TELUS Digital to reflect its expanded capabilities and global reach. The company has grown through strategic acquisitions, including WillowTree (a digital product agency), Playment (AI data annotation and computer vision tools), and Gerent (a Salesforce consultancy), as well as BPO operations in Africa. TELUS Digital delivers a broad suite of services, including AI data solutions, digital product development, cloud consulting, and customer experience management, serving clients across five continents. Its business model combines in-house expertise with global delivery centers, leveraging both technology and human talent to deliver scalable, secure, and high-quality solutions. TELUS Digital differentiates itself through its integration of advanced AI, robust security and compliance, and a strong focus on customer-centric digital transformation. The company is recognized for its enterprise-scale capabilities, innovation in AI and automation, and commitment to social impact and sustainability. Recent developments include the acquisition of Gerent in 2025 to bolster Salesforce and agentic AI offerings, and continued expansion of its AI and digital consulting portfolio. TELUS Digital is positioned as an enterprise leader in digital transformation and AI-powered customer experience, with a workforce of approximately 70,000 employees worldwide.[2]