Ada
Ada is an AI-native customer service platform built around a proprietary Reasoning Engine that orchestrates multiple large language models to handle multi-turn support conversations end to end. Founded in 2016 …
What Ada Does
Ada is an AI-native customer service platform built around a proprietary Reasoning Engine that orchestrates multiple large language models to handle multi-turn support conversations end to end. Founded in 2016 by Mike Murchison and David Hariri and headquartered in Toronto, Canada, Ada connects to a company's existing help-desk software, knowledge base, and business systems via API to resolve text-based support conversations across chat, email, and messaging channels, executing multi-step workflows rather than just answering FAQs.
It has powered billions of customer interactions for brands including Square, YETI, and monday.com. Ada reached unicorn status in 2021 after a $130 million Series C led by Spark Capital at a $1.2 billion valuation, with total funding of roughly $200 million from investors including Accel and Bessemer Venture Partners.
Choose Ada when you want a proven, enterprise-grade text-support AI agent with deep help-desk integrations.
Sign in with your company email to claim and enrich this profile.
How Ada compares in its category
Read our independently researched buyer's guides to see where Ada sits against the other leading vendors, how the category works, and what to check before shortlisting.